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Importance of Customer Service Analytics
Providing good customer service is an art. Typically, someone calling into a customer support department is already angry and frustrated with the services your company offers, and it is the job of a...
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Important Data Marketers Can Unlock From Customer Service
Your customer service data is a treasure trove of information waiting to be tapped into. In particular, there are three places you can look to find data that can help supercharge your marketing and...
View ArticleHow to Manage Customer Relationships After Closing Deals
You’ve put your best game face on. Made promises. Let your winning personality shine through. Sold every benefit in the book. And then it finally happens—you shake hands with the client and close the...
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10 Effective Ways to Get Honest Feedback About Your Self-service Strategy
Self-service is a growing industry trend and with good reason. Self-service options provide a lot of benefits for both customers and businesses when they work well. Unfortunately, a self-service...
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Is Your Company Customer-centric?
The entire reason you created a business in the first place was probably to help a customer meet a need or solve a problem. Chances are, you designed your products and services for the same reason....
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Importance of Analytics in Creating a Rich Knowledge Base
Not that long ago people used to call customer support whenever they had a question about a product. However, now that they have access to the Internet, they often try to find an answer themselves...
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Four Simple Steps To Get Proactive With Social Support
In 2019, customer support is no longer about simply monitoring and responding to messages from your customers through channels you choose. Even if those channels are Twitter, Facebook, and live chat,...
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Importance of Making Your Knowledge Base Multilingual
Expanding your business beyond the English-speaking market opens up a variety of opportunities for growth. However, it also presents new challenges, the language barrier being one of them. How can you...
View ArticleHow to Align Social Media Marketing with Social Customer Care
Social media presents a unique opportunity for an organization to function as both a marketing channel and a provider of top-notch customer care. With your social accounts needing to function well on...
View ArticleHow To Integrate Social Media Into Your Omnichannel Support Strategy
Unlike in the past, consumers now use multiple channels and devices to research, browse, and buy products or services. It’s not uncommon for a shopper to look up a product on their phone, purchase it...
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The Predictive Power Of AI And How To Leverage It For Customer Support
Advancements in automation and artificial intelligence (AI) have revolutionized the business sector. Automation allows for concise, timely, and accurate service, which is in demand from a society...
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10 Ways to Level Up Your Customer Support Analytics
Customers expect a personalized experience from your company. And when they don’t receive it, roughly 71% of customers1 will express frustration with your business. So how do you create personalized...
View ArticleHow Great Social Customer Support Helps Build Brand Loyalty
When it comes to modern business, social media is no longer just “a good idea,” it’s a necessity to achieve success. Social media is everywhere. So much of what we do, see, like, and hate is filtered...
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How to Ensure Personalized Customer Service Every Single Time
Customers value personalization. In fact, over seven out of 10 consumers1 express frustration when their shopping experience is impersonal. Personalization makes for happier customers. And this makes...
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Digital Customer Experience: A Game Changer For Businesses
A great digital customer experience should ensure that customers feel valued and understood, no matter where their brand engagement happens online. Their interaction with your brand has to be smooth,...
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Importance of Great Customer Service in Healthcare and How to Provide it
Healthcare is a customer service industry. Kind gestures and positive everyday interactions between staff and patients result in healthcare companies known for good quality of care. The first key to...
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10 Easy Empathy Exercises For Building a More Empathetic Customer Service Team
Customers want to feel understood and heard, and this requires empathy. People with strong empathic abilities are better at establishing long-term customer relationships. But the problem is empathy can...
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How to Write Great Emails in the Age of Social Customer Service
Social customer service is extremely popular these days and with good cause – it helps brands retain customers. Companies that have implemented social customer service experienced a whopping 92%...
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A Customer Support Checklist for High-Growth Companies
If you’re reaching high growth levels, your business must be doing something right. You’re increasing profit, growing your customer base, and hiring new employees in a rush. But if you don’t scale your...
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How to Develop Consistency in Customer Relationships
Customer relations is one of the most important and difficult to maintain aspects of running a successful business. It’s through attentive, efficient, and friendly relationships with customers that you...
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